1. Overview

This Refund Policy governs the terms under which Learning JinnEdu (“the Platform”, “we”, “us”, or “our”) provides refunds for digital educational services and content purchased عبر المنصة.

By purchasing any course or subscription on our Platform, you agree to this Refund Policy.

2. Eligibility for Refunds

Users may request a refund within seven (7) calendar days from the date of purchase, subject to the following conditions:

• The user has not accessed more than twenty percent (20%) of the course content
• No downloadable materials have been accessed or downloaded
• No certificate of completion has been issued
• The account has not engaged in excessive or abusive refund behavior

We reserve the right to determine eligibility at our sole discretion.

3. Non-Refundable Services

The following are strictly non-refundable:

• Courses after exceeding the permitted usage threshold
• Subscription plans (monthly or annual) once activated
• Live courses, workshops, or webinars after they have commenced
• Any purchase where the refund request is submitted after the allowed refund period
• Cases of change of mind, lack of usage, or personal preference

4. Live Courses and Scheduled Sessions

Refund requests for live or scheduled courses must be submitted at least 48 hours prior to the scheduled start time.

No refunds will be granted once the live session has started or has been missed.

5. Exceptional Circumstances

Refunds may be granted, in full or in part, under exceptional circumstances, including but not limited to:

• Verified technical issues preventing access to purchased content
• Material misrepresentation of course content مقارنةً بالوصف المعلن
• Duplicate or erroneous transactions

All such cases are subject to review and approval.

6. Refund Request Procedure

To initiate a refund request, users must contact us عبر البريد الإلكتروني الرسمي، مع تقديم المعلومات التالية:

• Full name
• Order or transaction ID
• Detailed reason for the refund request

Incomplete requests may not be processed.

7. Processing and Payment

• Refund requests are reviewed within 2–3 business days
• Approved refunds will be processed within 7–10 business days
• Refunds will be issued using the original payment method where possible

Please note that processing times may vary depending on the payment provider.

8. Abuse and Fraud Prevention

We reserve the right to refuse refunds in cases of suspected abuse, fraud, or violation of our Terms of Service.

9. Policy Modifications

We reserve the right to update or modify this Refund Policy at any time without prior notice. Updated versions will be posted on the Platform and become effective immediately upon publication.

10. Contact Information

For any questions regarding this Refund Policy, please contact us عبر القنوات الرسمية المتاحة على المنصة.